FAQs
For frequently asked questions, please check here. If you still need assistance, contact us at urgalleryteam@gmail.com
What materials are your canvas frames made of?
Our canvas frames are crafted using high-quality wood and hand-stretched canvas for durability and aesthetic appeal.
Do your frames come ready to hang?
Yes, all our frames are ready to hang upon delivery, ensuring hassle-free installation.
How do I clean and care for my canvas frame?
We recommend dusting lightly with a soft, dry cloth. Avoid using water or cleaning solutions that may damage the artwork.
Can I customize the size or design of a canvas frame?
Yes, we offer customization services for both size and design. Visit our Custom Design page to submit your specific requirements and preferences.
Can I return or exchange an item?
Yes, we offer a 7-day return policy for unused and undamaged items. Please refer to our Shipping & Returns policy for more details.
How can I track my order?
Once your order ships, you will receive a tracking number via email to monitor the status of your delivery.
How can I contact customer support?
For any questions or assistance, please reach out to us through our Contact Us page or email urgalleryteam@gmail.com.